smartcrowds® PULSE

smartcrowds PULSE uses constant listening to capture and respond to instant feedback from employees and customers.

Using an 'always-on' one-touch graphical interface deployed to kiosks, smartphones or desktop browsers, smartcrowds PULSE gives business leaders the tools to spot early warnings and tackle emerging issues before they become bigger problems.

By opening up constant listening channels for employees, organisational leaders are able to easily extent their engagement reach, identify issues before they become problems, and ensure that remedial, corrective or improvement actions are taken to address feedback received.

smartcrowds Pulse surveys are designed to be quick and easy for employees to complete.

Multiple out-of-the-box response option-sets (emojis, thumbs up etc) are available for the most frequently used question types, and fully-customisable option sets can also be used for business specific questions and feedback: want to find out what fizzy drinks people would like to see in the drinks dispenser - no problem!

To find out more about how to create new questions with a variety of response options, take a look at the articles

smartcrowds Pulse surveys support multiple different schedule types, for example 1 day surveys, month-long surveys, repeating end-of-week Friday surveys.

With the flexible nature of the scheduling options available, any schedule can be built to meet your needs.

To find out more about scheduling questions for a Pulse survey, take at look at the following article.

smartcrowds Admin users can interupt any all running surveys with 'override' survey - great for getting immediate answers from everyone in the organisation on a burning issue!

Like evrything in smartcrowds, Pulse surveys use 'Crowds' to manage the audience that can respond to questions.

You can have as many Crowds as you want, from local teams up to the full organisation, and each Crowd owner has the ability to create and manage their own surveys.

Take a look at the following article to find out more about creating and managing Crowds for Pulse surveys.

smartcrowds Pulse surveys can be configured to send a notification email to all Crowd members as soon as the shcheduled start time arrives, and immediate announcements and reminders can be sent at any time for live surveys.

To find out more about notifications and reminders, check out the following article.

For questions that might require rapid intervention, Alerts can be configured that will tell a nominated person or group of people that a threshold of negative or positive responses has been breached over a given time period.

The articles below covers quesiton alerts in more detail.

A wide variety of reports is available to help you understand the sentiment across your business and spot important trends in response data.

Check out the article below for more details on smartcrowds Pulse reports.