Creating Pulse Alert Groups
Depending on Pulse Question settings, Pulse Alerts may be triggered and created in Pulse Alert Groups for managers in an organisation to assesses and respond to when a specified number of (usually negative) Pulses have been recorded by users within a predefined time period.
So, for example, if you wanted to know when you receive 10 responses with a score of 5 or below (out of 10) within a 24 hour period, smartcrowds can alert you of this, so you can then take action.
Pulse Alert Groups
Within your smartcrowds platform, one or more Pulse Alert Groups are used as containers for the Pulse Alerts that are generated.
Each Pulse Alert Group typically relates to a physical location that Pulse Kiosk Devices are located within. This gives an organisation the opportunity to locate Pulse Kiosk devices in different geographical locations, and set different Pulse Alert thresholds for each location, and assign different assessors (often location managers) at each location to manage any Alerts that are generated.
Adding a Pulse Alert Group
Firstly, you should set up a Crowd for your Pulse alerts - this means that all alerts for all Kiosks can be managed from the one place. Under the "Settings" of the Crowd, name the Crowd "Pulse Alerts", the "Submission" field "Pulse Alert" and the "Group" field " Pulse Alert Groups/Locations". More on adding a new Crowd here.
2. Once you have saved the new crowd, add a new Pulse Alert Group by clicking 'Add Pulse Alert Group' (or whatever you've named it during the previous step) on the Crowd profile page
This opens the Add Group page, where you can fill in all the necessary information. See more on how to add a new Group here
When all of the mandatory fields have been created (e.g. Assessors, select the Save button to create the Group. Make sure the Group has also been published.
When the Group has been created, it will be available in the list of Groups that can be assigned when configuring an Alert Workflow.